Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to ensuring your order reaches you in a timely and secure manner. Please review our shipping policy below for all the details regarding shipping methods, costs, and delivery times.
Shipping Locations:
We ship worldwide! Whether you're located in the United Kingdom or on the other side of the globe, we're happy to fulfill your order.
Shipping Methods:
We offer shipping via Royal Mail and Evri shipping providers. Customers can choose their preferred shipping option at checkout, which includes standard shipping and tracked shipping.
Shipping Costs:
Shipping costs vary depending on the destination and the chosen shipping method. Please proceed to checkout to see the shipping costs for your specific order.
Shipping Timelines:
Orders are typically dispatched the day after they are received. Orders placed before 10 am (UK) will be dispatched on the same day. Please note that delivery times may vary depending on the shipping method selected and the destination.
Tracking Information:
We provide tracking information for orders that have opted for the tracked shipping option. Customers will receive their tracking details via email once their order has been dispatched.
Refunds for Lost Packages:
For international orders, we highly recommend selecting the tracked shipping option. In the unfortunate event that your order gets lost in transit and you have chosen the tracked shipping option, you will qualify for a full refund. However, we are unable to provide refunds for lost international orders if the tracked shipping option was not selected.
Shipping Restrictions:
We ship to all locations worldwide. There are no restrictions on where we can deliver our products.
Holiday Dispatch:
Any shop holidays or days with later dispatch times will be communicated in advance and prominently displayed on our homepage header.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at hello@heavensentcaketoppers.com.