Frequently Asked Questions (FAQ)
Ordering & Customization
1. How do I place an order?
You can place an order directly on our website, Etsy, Amazon, or by contacting us for wholesale
inquiries. Simply select your preferred cake topper, choose the size and material, and add it to
your cart.
2. Can I customize my cake topper?
Yes! We offer fully customizable cake toppers. You can add text, choose font colors, and even
upload your own images. For more complex designs, please contact us before ordering.
3. What customization options do you offer?
We offer:
• Edible toppers: Custom text, font colors, and image uploads.
• Glitter & card toppers: Custom shapes, names, and colors.
• Mirror acrylic toppers: Custom names and designs available on request.
4. Do you offer bulk or wholesale orders?
Yes! We offer bulk discounts for bakeries, event planners, and resellers. Contact us for our
wholesale catalog.
5. Can I see a proof of my design before printing?
For personalized orders, we provide digital proofs upon request. Please note this may extend
processing time.
Materials & Product Information
6. What materials do you use for edible toppers?
Our edible toppers are made from
Wafer Paper: Durable, thin & flexible.
Sweet Wafer Card: Slightly thicker and sturdy.
Premium Icing Sheets: Flexible and vibrant in color.
7. Are your edible toppers safe for allergies?
Yes! All our edible products are gluten-free, nut-free, and vegan-friendly.
8. What sizes do your edible toppers come in?
Our edible toppers are available in various sizes: 1” to 14” circles, squares, rectangles, hearts,
and ovals. Custom shapes available of request.
9. What are your glitter and card toppers made from?
Our double-sided glitter card toppers are made from high-quality thick, durable non-shed
glitter card. We also offer gloss and mirror card toppers for a smooth finish.
10. What are mirror acrylic cake toppers?
Our mirror acrylic toppers are premium, reusable cake toppers made from high-quality acrylic.
They add an elegant touch to any cake.
Shipping & Delivery
11. How long does it take to process my order?
• Standard orders: Processed within 1-3 business days.
• Custom orders: May take 3-5 business days depending on design complexity.
• Wholesale orders: Processing time varies based on quantity—contact us for an estimate.
12. What shipping options do you offer?
We ship via Royal Mail, Evri, DPD and other trusted couriers. Express shipping options are
available at checkout.
13. Do you ship internationally?
Yes! International shipping is available for most products. Shipping times vary based on location.
14. What if my order arrives damaged?
If your order is damaged in transit, please contact us within 48 hours with photos, and we’ll
arrange a replacement or refund.
15. Can I track my order?
Yes! Tracking is available on all express and wholesale orders. On small orders please selected
tracked shipping. You will receive a tracking number once your order is dispatched.
Application & Storage
16. How do I apply edible toppers?
1. Ensure the cake surface is dry and smooth.
2. Carefully remove the icing topper from its backing.
3. Place it gently onto the cake.
4. If using icing sheets or wafer, you can apply a very small amount of water or edible glue to
help it stick.
17. How should I store my edible cake toppers?
Store them in a cool, dry place, away from direct sunlight and humidity. Do not refrigerate or
freeze.
18. How long do edible toppers last?
Our edible toppers have a best-before date of 6-12 months if stored as instructed.
Returns & Refunds
19. Do you accept returns?
Due to the nature of our products, we do not accept returns on edible and customised items.
However, if there’s an issue with your order, please contact us, and we’ll be happy to help.
20. What if I change my mind after ordering?
If your order hasn’t been processed yet, we may be able to cancel or modify it. Contact us
immediately if you need changes.
Business & Contact Information
21. How can I contact you?
You can reach us via:
Email: hello@heavensentcaketoppers.com
Phone: +44 7547816847
Location: Deyncourt Road, Wolverhampton, UK
Website: heavensentcaketoppers.com
22. What are your business hours?
We operate Monday to Friday, 9:00 AM - 5:00 PM.